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1. Shipping Locations

Condiments & Co proudly ships worldwide. International shipping rates and delivery times vary depending on the destination.

2. Processing Time

• Orders are processed within 1-3 business days after payment is received.

• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Rates & Delivery Timeframes

Australia

Shipping MethodEstimated Delivery TimeCost

Standard Shipping3-7 business days[Shipping costs will be calculated at checkout based on the destination and order weight.]

Express Shipping1-3 business days[Shipping costs will be calculated at checkout based on the destination and order weight.]

International Shipping

• Standard International Shipping: 7-21 business days (varies by country)

• Express International Shipping: 3-10 business days (varies by country)

• Shipping costs will be calculated at checkout based on the destination and order weight.

• Additional customs duties or import taxes may apply, which are the buyer’s responsibility.

Delivery times may vary depending on the destination, customs processing, carrier delays, or peak periods.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.

5. Lost or Delayed Orders

• If your order is delayed beyond the expected delivery time, please check your tracking details first.

• If your order is missing or marked as delivered but not received, contact us by submitting an online form via our website, and we will assist in resolving the issue.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order details and photos of the issue. We will arrange for a replacement or refund as needed.

7. Customs & Import Taxes (International Orders Only)

• International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

• These charges are not included in our prices and must be paid by the recipient.

• We are not responsible for customs delays. Please check your country's import policies before placing an order.

8. Contact Us

For any shipping-related enquiries, please submit an online form via our website.