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REFUND POLICY

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1. Overview

At Condiments & Co, we take pride in providing high-quality artisan condiments made from the finest Australian-grown ingredients. If you are not completely satisfied with your purchase, we are here to help.

2. Australian Consumer Law (ACL)

Our Refund Policy complies with the Australian Consumer Law (ACL). You are entitled to a refund, replacement, or repair if the product you receive:

  • Is faulty or defective

  • Is significantly different from its description

  • Is not safe to consume

  • Does not function as expected

We are not required to provide a refund or replacement for:

  • Change of mind purchases

  • Products damaged due to misuse or improper storage

  • Minor variations in taste, texture, or colour, as our condiments are artisan-made

3. Returns & Refund Process

If you believe your product is eligible for a refund or replacement, please follow these steps:

  1. Contact Us at  within 7 days of receiving your order. Provide your order number and details of the issue.

  2. Provide Evidence – We may ask for photos or other proof of the product’s condition.

  3. Return the Product (if required) – If a return is necessary, we will provide return instructions. Products must be returned unopened and in original packaging unless faulty.

  4. Refund or Replacement – If approved, we will process your refund to your original payment method or send a replacement. Refunds may take 5-10 business days to appear in your account.

4. Shipping Costs for Returns

  • If the product is faulty or incorrect, we will cover return shipping costs.

  • If you are returning for any other reason (where allowed), return shipping will be at your expense.

5. Contact Us

To request a refund or return, please submit an online form via our website.

This policy is in accordance with Australian Consumer Law. Your rights under ACL are not affected by this policy.

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